Refund Policy

Web purchases are handled by Paddle. Use the receipt or subscription-management link Paddle emailed after checkout to manage the purchase. If you cannot access that link or need a refund review, email salam@geosiyer.com from the address on your GeoSiyer account and include the Paddle transaction ID from your receipt.

Approved refunds are returned to the original payment method. Access to the refunded subscription, pack, or bundle may be removed after the refund is processed.

If the Paddle receipt link is unavailable, signed-in customers can submit a review request for a completed web purchase here. Submitting a request does not approve a refund or remove access; Paddle must process any approved adjustment first.

Checking your web purchases.

Purchases made through Apple App Store or Google Play are subject to that store's refund process. Use the store account that made the purchase to request a refund there.

You can cancel a recurring subscription at any time through the store, payment provider, or billing portal used for the purchase. Canceling prevents the next renewal; it does not automatically refund the current paid period. Web Supporter subscribers should use Paddle's secure management link from their checkout receipt or contact GeoSiyer billing support if that link is unavailable.

For one-time pack or bundle purchases, we review refund requests for accidental duplicate purchases, technical access problems we cannot resolve, or other fair billing issues.